Frequently Asked Questions
Find answers to common questions about our products, ordering, laboratory testing, delivery and storage.
You can pay by credit card, bank debit card or bank transfer. Payment details will be provided at checkout and by email.
Yes. Every batch of hemp extract undergoes independent third-party laboratory testing to verify its purity, safety and cannabinoid profile.
You can view and download our official Sample Certificate of Analysis (COA) to check the product quality.
Our laboratory analyses confirm that our formulations are tested for heavy metals, pesticides and residual solvents. This testing helps ensure that our broad-spectrum CBD products are consistent and meet our quality standards.
We are unable to provide medical advice for specific health concerns. We recommend doing your own research and speaking with a qualified healthcare professional to determine which product may be appropriate for you.
People who are new to CBD may prefer to begin with a lower-strength broad-spectrum CBD oil and carefully follow the product directions.
Our CBD oil is free from:
- Formaldehyde
- Parabens
- Phthalates
- Synthetic dyes
- Sulphates
- Propylene glycol
- Mineral oil
- Animal-derived ingredients
- Alcohol
- Added sugar
When stored correctly, our CBD oil has a shelf life of approximately 14 months to two years, depending on the product and storage conditions.
Store your product in a cool, dry place away from direct sunlight and excessive heat. Always check the expiry date printed on the packaging.
Broad-spectrum CBD contains multiple naturally occurring compounds from the hemp plant while being formulated without detectable THC. Product composition can vary, so customers should check the product description and available laboratory information before purchasing.
Store CBD products in a cool, dry place away from direct sunlight, moisture and excessive heat. Keep the container securely closed and follow any storage instructions printed on the packaging.
Delivery times depend on your location and the shipping method selected at checkout. Tracking information will be provided when your order has been dispatched.
Contact us promptly with your order number and clear photographs of the parcel and product. We will review the issue and explain the available resolution in accordance with our Refund and Returns Policy and Australian consumer law.